Terms and Conditions

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

• Affiliate: An entity that controls, is controlled by or is under common control with a party.
• Country: Brazil
• OzemPro: Referred to as "the Company", "We", "Us" or "Our" in this Agreement.
• Device: Any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service: The OzemPro mobile application and the website.
• You: The individual accessing or using the Service.

2. Acknowledgment

These Terms and Conditions govern the use of OzemPro and set out the rights and obligations of all users with respect to the Service.

• Acceptance of Terms: By accessing or using OzemPro, You agree to be bound by these Terms.
• Age Requirements: You represent that you are over the age of 18. OzemPro does not permit those under 18 to use the Service.
• Privacy Policy: Your access and use are also conditioned upon acceptance of our Privacy Policy.

3. Features and Permissions

• Camera and Photo Library Permission: Required when You choose to upload progress photos, meal photos, or visual records. Uploading is optional and may be revoked at any time in your operating system's settings.
• Notifications Permission: Used to send reminders you have set (medication, hydration, meals) and operational updates about the Service. It can be disabled in your device settings.
• AI Assistant (AI Chat): Optional feature. When activated by You with specific consent, the messages you type are processed by OpenAI in the United States (international transfer — Art. 33 of the LGPD). You may choose not to use it and continue using the other features.
• Personal Data: Name, email and health data (weight, medication, symptoms) are collected to provide the tracking features. The full details are in the Privacy Policy.
• Explicit Consent: All permissions and the processing of sensitive data are requested clearly and specifically, as required by the LGPD.

4. Medical Disclaimer — Limitations of the Service

This section is an essential part of these Terms. By using the Service, You acknowledge and expressly agree that:

• Does not replace medical guidance: OzemPro does NOT replace consultation, diagnosis, or treatment provided by a physician, nutritionist, or other qualified healthcare professional. Every decision regarding the use of GLP-1 medications (semaglutide, tirzepatide, liraglutide, etc.), dose, frequency, suspension, or change must be made exclusively by your physician.
• We are not a pharmacy or laboratory: We do not sell, distribute, recommend, or prescribe medications. GLP-1 medications are sold under medical prescription and must be purchased only at duly licensed pharmacies.
• Informational and organizational nature: Content, calorie and macronutrient calculations, simulators, and suggestions generated by the AI assistant are strictly informational and estimative, based on population averages. They do NOT constitute a medical prescription, individualized dietary plan, or clinical advice.
• Medical emergencies: In case of malaise, adverse reaction, severe side effect, or any concerning symptom, immediately seek medical assistance (SAMU 192, hospital, or emergency room). OzemPro is NOT an emergency medical care channel.
• Responsibility for use: You are fully responsible for following, or not, the guidance of your healthcare professional, and for decisions made based on information recorded or displayed in the Service.

5. Subscription, Payments and Automatic Renewal

OzemPro is offered on a paid subscription basis. The commercial conditions applicable to each plan (price, billing period, included features) are presented to You before purchase.

• Billing platform: Subscriptions contracted within the mobile app are processed by the Apple App Store (iOS) or Google Play (Android), additionally subject to those platforms' terms. Subscriptions contracted via the web are processed by Stripe.
• Automatic renewal: The subscription is automatically renewed at the end of each cycle, for the same period and at the then-current price, unless cancelled by You before the end of the current cycle.
• Cancellation: You may cancel renewal at any time. On iOS, go to Settings → Apple ID → Subscriptions. On Android, go to Google Play → Payments and subscriptions → Subscriptions. Subscriptions contracted via the web may be cancelled through the management portal indicated in the confirmation email or by request to our support.
• Access after cancellation: If cancelled, access to paid features remains active until the end of the cycle already paid for. There is no pro-rata refund for the unused period, except for the right of withdrawal described below and applicable legal provisions.
• Price changes: Any price changes will be communicated at least 30 (thirty) days in advance and will only take effect in the following cycle. You may cancel before the new price takes effect.

6. Right of Withdrawal and Refund

Pursuant to Art. 49 of the Brazilian Consumer Defense Code (Federal Law No. 8.078/1990), You have the right to withdraw from any purchase made outside a commercial establishment within 7 (seven) calendar days from the date of purchase. To exercise this right, simply request it through our contact channel.

• Purchases via Apple/Google: Refunds for subscriptions purchased via the Apple App Store or Google Play are processed directly by those platforms, according to their policies. You may request a refund at reportaproblem.apple.com (Apple) or play.google.com/store/account (Google).
• Purchases via web (Stripe): For subscriptions contracted via the web, refunds are processed by us within 14 (fourteen) business days, using the same payment method used at purchase.
• Chargebacks outside the withdrawal period: Requests filed outside the 7-day window will be evaluated on a case-by-case basis, considering good faith and the specific circumstances, without prejudice to the applicable billing platform's policy.

7. User-Generated Content

By recording data, uploading photos, creating posts, or interacting in communities within the Service ("User Content"), You represent that you hold all necessary rights to such content and grant us a non-exclusive, royalty-free, worldwide, revocable license to store, display, and process that content exclusively for the operation of the Service. You remain the owner of your User Content.

8. User Conduct — Prohibitions

You agree NOT to:

• Misuse of the Service: Use the Service for unlawful, fraudulent, threatening, defamatory, offensive, discriminatory purposes, or contrary to these Terms.
• Reverse engineering: Decompile, reverse engineer, disassemble, or otherwise attempt to access the application's source code.
• Circumvent technical limits: Circumvent, disable, or interfere with security features, usage limits, or technical protection measures.
• Automation and scraping: Use robots, crawlers, or automated tools to extract data, create mass accounts, or overload the infrastructure.
• Inappropriate content: Post in communities or in the AI Chat content that is hateful, pornographic, violent, unlawful, or that infringes third-party rights.
• Impersonation: Falsify identity, create fake profiles, or impersonate another person, healthcare professional, or the Company itself.
• Account sharing: Assign, sell, or share access credentials to your account with third parties.

9. Intellectual Property

The "OzemPro" brand, logos, interface, texts, illustrations, videos, icons, source code, and all other elements of the Service — except User Content — are the exclusive property of the Company or licensed to it, protected by Federal Law No. 9.279/1996 (Industrial Property Law), Federal Law No. 9.610/1998 (Copyright Law), and Federal Law No. 9.609/1998 (Software Law). Any reproduction, distribution, modification, or use of these elements without express written authorization is prohibited.

10. Suspension and Termination

We may suspend or terminate your access to the Service in the following cases: (i) breach of these Terms or of the Privacy Policy; (ii) acts that compromise the security of the platform or of other users; (iii) legal determination or order from a competent authority; (iv) at Your initiative, by deleting the account in the app. Except where continued access could cause harm to the platform or third parties, we will provide prior notice whenever possible, stating the cause, so that You may take corrective action.

11. Limitation of Liability

Without prejudice to the rights provided by the Consumer Defense Code, the Company is not liable for indirect damages, lost profits, loss of opportunity, or damages arising from the use of the Service in violation of these Terms or of applicable medical guidance. The Company is also not liable for occasional unavailability arising from scheduled maintenance, force majeure events, acts of God, or failures of telecommunications, energy, or cloud providers. Clinical decisions based on information displayed in the app are the exclusive responsibility of You and your healthcare professional.

12. Changes to These Terms and Conditions

We reserve the right to modify these Terms at any time. Significant changes will be communicated within the app itself and by email, at least 30 (thirty) days before they take effect. If You continue to use the Service after that period, the new version will be deemed accepted. If You disagree, You may cancel your subscription and delete your account within the app.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the district of your domicile are elected to settle any disputes arising from these Terms or from the use of the Service, without prejudice to other courts provided by law as concurrently competent.

14. Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• Email: contato@ozempro.com